Customer Solutions – Case Officer

Customer Solutions – Case Officer

July 28, 2022 Banking & Finance Sydney

  • Utilise your case management skills
  • Suit someone with business writing expertise
  • Leading non bank lender with comprehensive range of benefits

Providing home loans, personal loans and car loans, this organisation is a well-established global credit provider and Australia’s number 1 alternative lender. People are at the centre of what they do, and you will enjoy the friendly work atmosphere, convenient office location and opportunities for career growth. 

Reporting to the team leader, this role is a permanent full time Case Officer position. You will become a valued member of the team with a passion for delivering exceptional service to our clients and finding solutions to the issues they have raised. 

This position requires candidates with experience in a collections or case management type role, particularly in banking and financial services.

Your responsibilities will include:

  • Dispute administration including finding solution for clients
  • Liaising with AFCA. Drafting responses
  • Developing relationships with key internal stakeholders
  • Risk Management
  • Customer Service
  • Records managements in terms of disputes

Candidates who have demonstrated experience in collections, or dispute resolution, are encouraged to apply. You must have financial services experience, and past experience in dealing with AFCA will be looked upon favorably but is not essential. Your ability to write well and overall written communication skills, will be important in this role as you will be drafting and recording responses. You must have presence and be able to liaise confidently with internal stakeholders. People from a legal background such as paralegal could also be suitable.

You will have a high level of attention to detail and ability to identify risks before they arise. You will enjoy the opportunity to apply your listening and problem-solving skills in a positive team environment.

Our client offers a central office, opportunities for career progression and supports various community initiatives with charities and other local sporting teams. Comprehensive employer benefits are also offered.
Position is based in Paramatta.

Contact Debora Minarello to discuss 0450369474

For more information please contact:

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